Broome Hovercraft

Policies

Cancellation

Terms & Conditions PRICES & BROCHURE / WEBSITE VALIDITY Prices are quoted in Australian dollars (inclusive of GST). Tour prices are per person are correct at time of publication and can be subject to change at the discretion of Broome Hovercraft and Broome Dinosaur Adventure Tours. All prices listed on this website are valid for the travel period of 01/01/2020 – 31/12/2020 (inclusive). All bookings are confirmed on full tour fee pre-payment. Tour durations include hotel transfers. CANCELLATION POLICY Please refer to specific conditions of travel section below for COVID 19 related restrictions and applicable cancellation policy. Once a booking is made the following cancellation fees will apply: Bookings for groups of up to 6 passengers; If cancellation is made 48 + hours prior to departure; no fee payable full refund issued If cancellation is made within 48 hours prior to departure; forfeit tour cost in full no refund issued Bookings for groups of 7+ passengers; If cancellation is made 7 days prior to departure; no fee payable full refund issued If cancellation is made within 7 days prior to departure; forfeit tour cost in full no refund issued Cancellation by Broome Hovercraft or Broome Dinosaur Adventure Tours (Holdage Pty Ltd); All flight times tour stops and points of interest may vary depending on suitability and prevailing weather conditions culturally significant dates and tides. The management reserves the right to change or cancel any flight at their discretion and for the safety of passengers. If we cancel your tour for reasons such as maintenance weather conditions or staff illness you can transfer amounts paid to an alternate tour time/ date or alternatively receive a full refund. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to accommodation flights or adjoining tours. In the unlikely event of changes or cancellations of your tour Broome Hovercraft will contact all passengers with as much notice as possible prior to scheduled departure. CONDITIONS OF TRAVEL Passengers unable to attend their tour due to travel restrictions including but not limited to Covid 19 will be offered credit vouchers with 5 years validity. Should social distancing restrictions be imposed on our business or travel boarders preventing passengers from accessing our tours credit vouchers will be issued to current bookings with 5 years validity. If passengers present to our tour displaying symptoms of Covid 19 regardless of test results passengers will not be able to participate in our tour and will be issued vouchers with 5 years validity. Broome Hovercraft and Broome Dinosaur Adventures (Holdage Pty Ltd) reserves the right to alter the route of any of its tours and arrange alternative vessels to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay curtailment or alteration of a trip resulting from any cause beyond our control including but not limited to severe weather conditions force majeure pandemics acts of war and or terrorism. Broome Hovercraft and Broome Dinosaur Adventure tours can’t guarantee pick up or drop off times and is not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage. Sites of Aboriginal significance visited on our tours are subject to cultural conditions. Broome Hovercraft and Broome Dinosaur Adventures (Holdage Pty Ltd) reserves the right to amend the sites visited in these circumstances with no obligation to refund. LIABILITY Whilst we make every effort to safeguard our passengers Broome Hovercraft and Broome Dinosaur Adventures (Holdage Pty Ltd) cannot be held liable for any damage injury illness or loss of any kind caused by or resulting from any act or omission by its employees agents or contractors. Passengers should note that adventure travel involves a higher than normal risk and a signed release may be required from all participants before departure. Broome Hovercraft and Broome Dinosaur Adventure Tours (Holdage Pty Ltd) also assumes no responsibility for any act of negligence act or omission whatsoever by any company whose services are used as part of packages provided. MINIMUM NUMBERS Tours require minimum passenger numbers to operate. In circumstances where minimum numbers are not reached an alternative may be offered or an alternate vessel used. TRAVEL INSURANCE Travel insurance is not included. Broome Hovercraft and Broome Dinosaur Adventure Tours (Holdage Pty Ltd) strongly recommends that passengers take out their own travel insurance policy to covers personal liability cancellation and loss of personal effects. PLANNED AND UNPLANNED MAINTENANCE In circumstances where a vessel is out due to planned or unplanned maintenance an alternate vessel may be used. DEPARTURE POINTS Pick up details will be advised at time of booking. Tours do not require reconfirmation if you are in possession of a 7-digit reference number or an agent voucher. Complimentary hotel pick-ups are available on request at time of booking from Broome Hotels and centrally located caravan parks (excluding Broome Caravan Park and Gateway Caravan Park). All tours provide a complimentary drop-off service. CHILD POLICY Child fares are available on all tours for passengers aged 0 to 14 years inclusive. Infants (0-3 yrs inclusive) are free when travelling with an adult on the Hovercraft Tours and are required to sit on an adult’s lap. Infants attract a child fare when travelling on the boat tours however the boat tour offer a family discount for a family of 2 Adults and 2 Children minimum.

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